Employees said reasons for termination were often vague — including minor attendance lapses, past customer interactions, or ...

At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Customers, staff and other well-wishers gathered last Wednesday, to officially reopen the Flow Carlton flagship store located ...

Wayne Amos had to pay more than $15,000 for a used engine for his 2014 Mercedes sedan. A service advisor at Berglund ...

The utility is overhauling its main computer system, which is also critical to a larger plan to bring automated meter reading ...

Abadia said the Fulton leadership team fully supported enhancing services for their deaf and hard of hearing customers and ...

In today’s service lane, it’s not enough to just keep up—you’ve got to get out front. the dealerships leading the pack are ...

Product managers play a crucial role in setting up "feedback loops" that make AI agents better at their tasks, said Microsoft ...

This article explores the shortcomings of South Africa's major banks in customer service, highlighting personal experiences ...

Eighteen University of Iowa staff members were honored with this year’s Staff Council Awards for achievements ranging from ...

Randall Johnson filed a lawsuit in Jackson County alleging he was denied service at Osteria Il Centro because he is Black.