We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

NEW YORK, Feb. 05, 2024 (GLOBE NEWSWIRE) -- Verizon is investing more in customer experience with the creation of an organization dedicated solely to creating the best experiences for customers ...

NEW YORK, May 14, 2024 (GLOBE NEWSWIRE) -- Verizon (VZ) is enhancing the customer experience through new GenAI tools that are reimagining and improving the way the company serves its customers. In ...

Verizon’s recent customer experience investments, including MyPlan personalization and the Verizon Access loyalty program, are helping it fuel growth. The company plans to further develop its ...

Leveraging AI, Verizon intelligently pairs customers with the most suitable customer care representatives based on their specific needs. This AI-driven matchmaking enhances the customer experience ...

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Verizon Communications, Inc. - GlobeNewswire - Tue Jun 24, 5:30AM CDT ...

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

Now, more than 40,000 Verizon reps use AI-driven tools to support customers and make sure everyone is on the same page. ... Automating AI in Customer Experience to Power Self-Healing Devices.

TheStreet. Verizon (VZ) , the largest mobile network in the U.S., is continuing to see large numbers of customers cut the ...

NEW YORK, Feb. 05, 2024 (GLOBE NEWSWIRE) -- Verizon is investing more in customer experience with the creation of an organization dedicated sole ...