Continuing its history of innovation, Genesys released over 150 new AI features during fiscal year 2025, a more than 2X increase year-over-year, to help enable organizations to provide more seamless ...

Kamal Kanth leads the fastest-growing sales team within Salesforce India that helps commercial businesses find, retain, and grow their customer base. He is the second employee at Salesforce India and ...

Benioff emphasized Agentforce as a reflection of Salesforce’s commitment to driving innovation in customer service, stating, “We are building a limitless digital workforce tha ...

Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...

With this integration, Salesforce Commerce Cloud merchants can now proactively detect, investigate, and resolve critical site issues faster, ultimately protecting revenue and optimizing customer ...

Loyalty programs could influence customers ... executive Amanda Bardwell said they had "taken steps" to improve the experience of both customers and suppliers. "We fully understand that customers ...

Gamification techniques like these add excitement to the loyalty experience and encourage continued participation. Retention, meanwhile, plays a crucial role in preventing customer churn. Loyalty ...

At its core, Qualtrics’ latest solution expands the potential of enterprise experiences, offering a new, innovative way to drive business success and customer loyalty. “Experience Agents don’t replace ...

The Greek flag carrier taps Oracle Fusion Cloud Customer Experience (CX) to personalize traveler experiences, boost revenue, and increase customer loyalty Carrying over 16.3 million passengers to ...

The Greek flag carrier taps Oracle Fusion Cloud Customer Experience (CX) to personalize traveler experiences, boost revenue, and increase customer loyalty LONDON, March 20, 2025 /PRNewswire ...

The technology facilitates low-to-no stakes competitions for cash, credit, or coupons to create a gamified loyalty experience for customers. Lucra helps to keep the fun & funds inside of its ...