Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Kamal Kanth leads the fastest-growing sales team within Salesforce India that helps commercial businesses find, retain, and grow their customer base. He is the second employee at Salesforce India and ...

TELUS Digital is working with Zendesk to deliver CRM and CCaaS integration services, supported by its generative AI platform, Fuel iX™ VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS Digital ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...

Palantir insiders sold $1B in stock despite growth, signaling overvaluation concerns. Its high operating margins are ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

RS Investments, an investment management company, released its “RS Concentrated All Cap Value Strategy” fourth quarter 2024 ...

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

In its fourth quarter 2024 investor letter, Parnassus Growth Equity Fund emphasized stocks such as Salesforce, Inc. (NYSE:CRM). Salesforce, Inc. (NYSE:CRM) offers Customer Relationship Management ...