Agentforce will help Air India automate customer service processes, improve agent productivity, and deliver faster issue ...

Enterprise: Air India adopts Salesforce Agentforce to automate service tasks, cut refund delays, and enhance customer ...

QKS Group, a premier market intelligence and advisory firm, has released its latest in-depth analysis of the global Contact ...

Salesforce reveals how AI now writes 20% of its code but developers aren't vanishing — they're evolving into strategic architects who orchestrate AI systems while focusing on customer needs and ...

Air India streamlines refund processes with Salesforce Agentforce, automating routine tasks using agentic AI, reducing delays ...

Cisco unveils new Webex AI solutions that predict and automate customer and employee experiences <li /> Furthering Cisco's ...

Compound Growth at 16.46% Signals a New Phase of Contact Center as a Service (CCaaS) Market Expansion MIDDLETON, Mass., April 14, 2025 /PRNewswire/ -- QKS Group, a premier market intelligence ...

PHOENIX, AZ / ACCESS Newswire / April 16, 2025 / Crexendo®, Inc. (NASDAQ:CXDO), an award-winning software technology company that is a premier provider of cloud communication platform software and uni ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Palo Alto's AppLovin tapped a new member for its board of directors as it wades through news of layoffs and a TikTok bid. The ...