Customer relationship management (CRM) software isn’t just about sales and service automation. It’s also how to engage with customers, anticipate their journey, and exceed their needs.

Cloud-based coffee software provider Flexnet is making its official United States launch at the SCA Expo in Houston next month.

In 1975, a few nerds formed a company to sell programming tools to other nerds. So how did Microsoft go on to become a ...

Microsoft Copilot’s Researcher and Analyst agents represent a significant leap toward AI-augmented leadership.

Read how to connect operations across your small or medium-sized business.

Customer Relationship Management (CRM) software is a key management solution for any business, large or small. CRM software providers help to gather all your customer information together ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. There’s no question that Salesforce is one of the ...

CRM) CEO Marc Benioff to talk up Agentforce on TV, saying how great the company's artificial intelligence (AI) platform is, and how much better it is than Microsoft's Copilot. Benioff sees AI as ...

The Price to Earnings (P/E) ratio, a key valuation measure, is calculated by dividing the stock's most recent closing price by the sum of the diluted earnings per share from continuing operations ...

Satya Nadella is Chairman and Chief Executive Officer of Microsoft. Before being named CEO in February 2014, Nadella held leadership roles in both enterprise and consumer businesses across the company ...

Did you know that 43% of small businesses don’t track inventory properly? Missing stock, over-ordering, and manual errors ...