Churches Fire & Security has successfully transformed its customer service operations through an innovative AI-powered ...
Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...
The round was led by Smedvig Ventures, with investment from Expon Capital and Motier Ventures as well as business angels With the funding, MarketLeap will ramp up AI-driven automation in the platform, ...
Now in its second year, the event for customer-obsessed product teams, hosted by Dovetail, will feature industry leaders from Microsoft AI, Atlassian, OpenAI, and more as they discuss the latest ...
Niva Bupa Health Insurance sees significant growth in premium and market share, CEO Krishnan Ramachandran shares insights ...
A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...
As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...
Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...
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