Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

A Nigerian lady who moved to Canada has recounted her experience when she worked for a bank in the North American country. A ...

NiCE (Nasdaq: NICE) today announced that TalkTalk, one of the UK’s largest connectivity providers, has taken another step ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata, continues to drive innovation in Sri Lanka’s business ...

OnePlus has expanded its customer service offerings in India, introducing doorstep pickup and drop services across more than ...

Have you ever found yourself thinking a server, salesperson or customer service employee was especially attractive, and ...