As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Niva Bupa Health Insurance sees significant growth in premium and market share, CEO Krishnan Ramachandran shares insights ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...