Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

A Nigerian lady who moved to Canada has recounted her experience when she worked for a bank in the North American country. A ...

NiCE (Nasdaq: NICE) today announced that TalkTalk, one of the UK’s largest connectivity providers, has taken another step ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata, continues to drive innovation in Sri Lanka’s business ...

While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations from their customers and partners for the same level of customization. As ...

Urban Automotive launches a new division in the USA, enhancing customer experience and reducing delivery times across North ...

Discover how AI is enhancing banking efficiency and user experience, making processes smoother for customers in the financial ...