As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Niva Bupa Health Insurance sees significant growth in premium and market share, CEO Krishnan Ramachandran shares insights ...

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

Now in its second year, the event for customer-obsessed product teams, hosted by Dovetail, will feature industry leaders from Microsoft AI, Atlassian, OpenAI, and more as they discuss the latest ...

Poor customer service, high fees, and inconvenient digital banking platforms are the top reasons Kenyans are switching banks, according to the 2024 Banking Customer Satisfaction Survey.

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.

Tidal Wave proudly serves customers at 288 express wash locations across the United States, with twenty-two locations operating in Florida. In the coming months, the company will open brand-new ...

The round was led by Smedvig Ventures, with investment from Expon Capital and Motier Ventures as well as business angels With the funding, MarketLeap will ramp up AI-driven automation in the platform, ...