“AI is still the No. 1 thing that people have talked about,” says David Singer, global vice president of go-to-market strategy at Verint. “In the last couple of years, there were a number of AI pilots ...

The assessment covered 12 sectors and 21 sub-sectors, using eight key customer service evaluation criteria. The report identified top-performing companies across various sectors based on customer ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...