Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

APS Environmental has expanded its services to include dumpster rental, adding to its extensive range of environmental ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Interactions 2025 marked a pivotal moment in the evolution of NiCE, not just as a premier provider of customer experience ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Recognized among 30 platforms in independent report, Amplero uses compliant AI to optimize every experience for maximum customer lifetime value NEW YORK, June 16, 2025 /PRNewswire/ -- ("Curinos ...

The department went out to tender for a customer relationship management (CRM) system in April 2025, worth up to £1bn excluding VAT, as well as a contact centre as a service (CCaS) provider, with ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of " Build IT ...

Portland-based Sturdy.ai, a startup whose platform uses AI to analyze customer communications across multiple channels to help minimize churn, raised $6 million in a seed funding round led by ...

Quadient Maintains Leader Position on Aspire Leaderboard for Customer Communications and Interaction Experience Software Provided by GlobeNewswire Mar 13, 2025 12:00am ...

MILAN and FORT COLLINS, Colo., Feb. 20, 2025/ PRNewswire/-- As a subsidiary of eGlue, a leading company in Customer Interaction Management, DNOW! With its proven success in international markets ...