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An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

Qualtrics is staking its claim in the competitive enterprise AI landscape with the introduction of Experience Agents at its ...

The company unveiled these innovations at the Adobe Summit 2025, where it also introduced broader AI-driven solutions for ...

Artificial intelligence is at the forefront of transforming customer intelligence, enhancing engagement, and optimizing ...

Qualtrics AI agents will step directly into customer surveys, online product reviews and website visits to resolve every point of friction, anticipate needs, and proactively serve every customer and ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications, today kicked off its showcase at Enterprise Connect 2025 in Orlando, highlighting AI momentum and ...

A national customer communications management company is closing its Birmingham production facility, eliminating 135 jobs. OSG made the announcement Tuesday night about its facility at 5200 East ...

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...

Key Laboratory of Precision and Intelligent Chemistry, School of Nuclear Science and Technology, Hefei National Research Center for Physical Sciences at the Microscale, National Synchrotron Radiation ...

it has manifested as BPM (Business Process Management) and what is jumpstarting innovation in the BPM space is the intersection of AI, which is elevating customer interactions to a whole new level.