At a moment when retailers must optimize every facet of their business to remain competitive, a unified data strategy isn’t ...

How to scale a practical strategy for managing reviews and brand presence that can apply to 10s of sites or hundreds of ...

Tredence, a data science and artificial intelligence solutions provider, has launched Tredence Customer 360, a customer intelligence solution for telco, media, and technology firms.

While it’s easy to dream up all the ways AI agents are going to streamline workflows and personalize engagement, the business ...

Global Study Shows 81% of Customers Still Rely on Direct Interaction with Humans to Fix Issues SALT LAKE CITY [April 10, 2025] – InMoment®, the leading provider of integrated Experience ...

IBM has designed the new z17 mainframe platform to enable AI across many of its functions. It is designed to bring AI ...

Air India streamlines refund processes with Salesforce Agentforce, automating routine tasks using agentic AI, reducing delays ...

IN today's fast-evolving digital environment, customer expectations are rising as fast as technological capabilities. Adobe, ...

Another area of positive commentary relates to digestion. Several reviewers highlight improved gut comfort, less bloating, ...

Virtual interaction has been much more beneficial ... marketing, account management, market access, customer strategy, business effectiveness . Before that, Liz worked in the UK’s National ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...