Enter ITIL® 4, the latest evolution of the IT Infrastructure Library, and a powerful response to these changing demands.

In most cases, we process the alerts sent by Alertmanager (Prometheus’ alert management system) using Tornado, where they are grouped based on labels – not following the traditional “Host” or “Service ...

If you’ve ever tried integrating an external system or website with Jira Service Management (JSM), you’ve probably hit one or more roadblocks, especially when it comes to creating requests on behalf ...

When we talk about security assessments, the first thing that comes to mind is a snapshot of a company’s security posture: vulnerabilities, misconfigurations, uncontrolled access, and so on. But ...

In this article I’ll guide you step-by-step through configuring Keycloak to connect to an LDAP server using a secure LDAPS (SSL/TLS) connection, with support for certificates signed by either internal ...

Introduction Windows environments rely heavily on authentication protocols like NTLM and Kerberos. While these protocols serve critical security purposes, they are also commonly abused during ...

News about the open source IT system management solution NetEye and the open source IT service management solution EriZone provided by Würth Phoenix.

If you’ve ever worked with Windows authentication logs, you know they can be a chaotic mess. Even when you’re looking for something apparently simple and useful – like tracking admin logins – you ...

Problems The user profile mount/unmount mechanism sometimes hangs if a user still has running processes at logoff: the result is that the local directory linked to the network profile is not cleared ...

Security Aspects of the Current Design As the diagram clearly shows, all communication is secured in two ways: As a first line of defence, access is controlled by identity, through the authentication ...

If your company uses Atlassian tools like Jira or Confluence, you’ve likely encountered the terms Teams and Groups. At first glance, Teams and Groups might seem like the same thing – just different ...

Some time ago, my colleague Giuseppe Di Garbo published this article on the NetEye Blog, where he explained how to integrate NetEye notifications with Telegram. It was a great starting point, and in ...