If your business is still using basic ringtone, it’s time for an upgrade to Interactive Voice Response (IVR). Here's why intelligent voice response systems are transforming the way companies handle ...

In today’s always-on world, your customers expect immediate answers—anytime, anywhere. But hiring agents to stay online 24/7 can be expensive, inefficient, and impossible for most businesses. So how ...

Business Process Outsourcing (BPO) companies can greatly enhance their efficiency, customer service quality, and operational costs by integrating AI-powered call centers. Rather than replacing humans, ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

In Zambia, telecommunication facilities are well-developed, with around 18 million mobile phone users. Internet penetration stands at approximately 30%, reflecting a growing digital landscape. USSD ...

In Egypt, telecommunication facilities are well-developed, with around 100 million mobile phone users, reflecting high connectivity across the country. Internet penetration is significant, with over ...

Ethiopia has a growing telecommunication landscape, with over 65 million mobile phone users, reflecting the widespread adoption of mobile technology across the country. Internet penetration stands at ...

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient without the need for a live agent. It ...