One shopper’s good deed took an unexpected turn when a simple act of kindness led to an accusation instead of appreciation.

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

One morning, a customer approached the counter and said, “Good morning!” I’d love a cappuccino with oat milk, extra hot, please. I appreciate it – thank you!” ...

IRS employees in Kansas City ... “efficiency is realized while providing the collections, privacy, and customer service the American people deserve.” ‘We want to put them in trauma ...

Travelers who heard about National Park Service layoffs in February may have reconsidered visits, but here’s what to know ...

The boss of a popular North Wales cafe has hit back after a critical review about an employee's alleged attitude and ...

Administrative Professionals Day is a prime opportunity to show appreciation for the people who keep your office running smoothly. From handling schedules and managing communications to organizing ...

who has pushed Too Good To Go within their organisation, who has prepared orders for customers, or who has spread the word about our app…Thank you." ...

Again, thank you to everyone who has given us so much ... support and businesses have even offered interviews for Great Dane employees. “What happened here was really unfortunate and I was ...

Ryan, a leading global tax services and software provider, has been recognized as one of the Best Workplaces™ in Canada for ...