The Trump administration has launched an unprecedented "deferred resignation" program for federal employees. Here's a ...

Welcome to Software/Service/API Design Practice Repository (DPR) (pronounced "deeper")! This public repository collects method elements and practices from various methods (old and new) that are ...

Customer service policies are internal documents that help agents by setting standards and policies. Service-level agreements (SLAs) are external documents defining the expected service level between ...

A well-drafted business plan would address various aspects pertaining to the business. In case the business plan is to be submitted to the bank or private equity firms, it is better to have the ...

Statement of work: A document routinely used to describe services to be rendered. It provides a clear understanding of the project-specific activities, deliverables and timelines. Also known as a SOW.