Continuing its history of innovation, Genesys released over 150 new AI features during fiscal year 2025, a more than 2X increase year-over-year, to help enable organizations to provide more seamless ...

From Salesforce Marketing Cloud to Sprinklr, we explore the top global MarTech products that are making waves internationally ...

With this integration, Salesforce Commerce Cloud merchants can now proactively detect, investigate, and resolve critical site issues faster, ultimately protecting revenue and optimizing customer ...

SHOPTALK ? At Shoptalk 2025, Narvar, the #1 platform for intelligent personalization "Beyond Buy," announced significant advancements designed to help retailers optimize operations, enhance customer ...

The global AI in media market is expected to grow at a CAGR of 35.6% during the forecast period, expanding from an estimated ...

Rootstock Manufacturing ERP ConQuest Gold Sponsor to Highlight AI in Manufacturing Through a Thought Leadership Panel and a Real-World Case ...

From boosting supply chain efficiency to enhancing personalisation, OSF Digital's Oana Dereli explores the competitive ...

AuditBoard, Inc—AuditBoard is the leading cloud-based platform transforming audit ... and robust suite of AI and GenAI models that are designed to transform the total experience, from CX to EX, across ...

AllianceTek, a leader in AI-driven enterprise solutions, has announced the launch of its AI-powered Business Optimization Suite, designed to streamline operations, enhance decision-making, and ...

Once seen as a post-sale support role, customer success is now a strategic priority for many organizations. Yet the ...

The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...