Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Agentforce will help Air India automate customer service processes, improve agent productivity, and deliver faster issue ...

Enterprise: Air India adopts Salesforce Agentforce to automate service tasks, cut refund delays, and enhance customer ...

Investment management company Vulcan Value Partners recently released its first-quarter 2025 investor letter. A copy of the letter can be downloaded here.

Air India streamlines refund processes with Salesforce Agentforce, automating routine tasks using agentic AI, reducing delays ...

Salesforce reveals how AI now writes 20% of its code but developers aren't vanishing — they're evolving into strategic architects who orchestrate AI systems while focusing on customer needs and ...

3CLogic is a ServiceNow certified Technology and Advanced Platform Build partner with offerings available for ServiceNow's IT ...

Octolane, the YC-backed startup behind the world’s first self-driving AI CRM, today announced a $2.6 million oversubscribed seed round to take on Salesforce.

In a highly regulated area like financial services, generative AI tools can still go off the rails, says Keith Toney, ...

Agentforce for Field Service helps companies with in-the-field workers quickly and securely deploy AI agents that can execute ...

Enterprise Connect 2025 highlighted the necessity of practical and scalable tech solutions to unlock new levels of growth and innovation in an AI-powered world.