Salesforce reveals how AI now writes 20% of its code but developers aren't vanishing — they're evolving into strategic architects who orchestrate AI systems while focusing on customer needs and ...

Compound Growth at 16.46% Signals a New Phase of Contact Center as a Service (CCaaS) Market Expansion MIDDLETON, Mass., April 14, 2025 /PRNewswire/ -- QKS Group, a premier market intelligence ...

In a highly regulated area like financial services, generative AI tools can still go off the rails, says Keith Toney, ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Palo Alto's AppLovin tapped a new member for its board of directors as it wades through news of layoffs and a TikTok bid. The ...

SUNNYVALE, Calif., March 18, 2025 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leader in AI Knowledge Management, today announced the launch ...

Enterprise Connect 2025 highlighted the necessity of practical and scalable tech solutions to unlock new levels of growth and innovation in an AI-powered world.

AppLovin Corporation (NASDAQ: APP) ("AppLovin" or the "Company"), the leading marketing platform, today announced the appointment of Maynard Webb, founder of Webb Investment Network (WIN), to AppLovin ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.