Agentforce will help Air India automate customer service processes, improve agent productivity, and deliver faster issue resolution.

Pros Salesforce Service Cloud is a highly customizable, easy-to-use contact center platform. You can add extra functionality to Service Cloud thanks to its large marketplace and API connectors.

Air India has expanded its collaboration with Salesforce by adopting Agentforce to enhance its customer service operations. As one of the first airlines to go live with Agentforce, Air India is ...