The best use cases for agentic AI today are where speed, scale, and structure matter more than creativity or deep expertise. Agents thrive in environments where they can follow clear rules, optimize ...

Artificial intelligence has revolutionized customer service and business automation, making AI chatbots an essential tool for modern businesses. In 2025, companies are leveraging advanced chatbot ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

Azul, the only company 100% focused on Java, today announced that CRN®, a brand of The Channel Company, has named Simon Taylor, Azul's vice president of Global Partners and Alliances, to its ...

BofA analyst Brad Sills held calls with nearly a dozen key Salesforce (CRM) system integration partners and tells investors that the feedback ...

In a report released today, Allan Verkhovski from Scotiabank maintained a Buy rating on Salesforce (CRM – Research Report), with a price target ...

In today’s fast-paced business landscape, Customer Relationship Management (CRM) software is essential for streamlining ...

Called LlamaCon after Meta’s Llama family of generative AI models, the conference is scheduled to take place on April 29.

With its $80 million funding round, Hightouch becomes a startup unicorn. It uses AI to transform marketing and sales, ...

In this week’s “How I Got Here”: Software engineer Ather Sharif weaves accessibility into everything he does, including his career. The latest in Pittsburgh Money Moves; railroad acquisitions, a $4 ...