Running an organization with a single brand identity vis-a-vis one with multiple brand identities are two completely ...

Salesforce's Einstein AI tools will help developers make the business platform smarter. Credit: Jakub Mosur Photography/Salesforce If you're a customer service rep ...

By combining human agents with AI-powered virtual agents (such as Salesforce Einstein AI), Salesforce Agent Exchange assists companies to improve customer service. This integrated customer service ...

Salesforce upgrades AI agent platform to Agentforce 2dx Proactive, automated bots could address the ongoing skills shortage A new marketplace for pre-made templates is also launching Salesforce ...

“Salesforce is a pioneer in agentic AI. Integrating Agentforce, Einstein in Service Cloud, and Data Cloud into SIA’s customer case management system enhances our ability to efficiently assist ...

Salesforce's Q4 earnings were mixed, but the company's potential in AI, particularly with Agentforce, makes its shares undervalued and attractive. Despite slower revenue growth, Salesforce remains ...

Salesforce has announced a significant upgrade which enables its AI agents to operate autonomously, moving beyond reactive chat-based interactions to increasingly powerful and proactive bots.

Microsoft has unveiled two AI sales agents, known as “Sales Agent” and “Sales Chat.” By connecting to both Microsoft Dynamic 365 and Salesforce, the two models can be used to qualify ...

Salesforce Inc. announced today the launch of AgentExchange, a trusted marketplace that allows enterprise customers to expand the capabilities of Agentforce AI agents. Using Agentforce ...