Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

All leaders must commit to innovation and to personalizing every interaction without losing the strength of their brand.

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

NiCE (Nasdaq: NICE) today announced that TalkTalk, one of the UK’s largest connectivity providers, has taken another step ...

Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata, continues to drive innovation in Sri Lanka’s business ...

OnePlus has expanded its customer service offerings in India, introducing doorstep pickup and drop services across more than ...

Discover how AI is enhancing banking efficiency and user experience, making processes smoother for customers in the financial ...