Past economic disruptions provide great lessons for leaders on how to effectively navigate these waters by capitalizing on ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

How to Get Help Fast Xfinity, a subsidiary of Comcast, provides internet, TV, phone, and home security services to millions ...

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...

After years of studying successful brands and working with growing businesses, I've discovered that storytelling is key to ...

DELIVERING personalized mobile experiences exactly when customers need them is becoming a reality for Filipinos. Smart ...

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...

Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during its flagship event, Nexus Summit 2025. These awards honor enterprises that ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

Bharat Sanchar Nigam Limited (BSNL) announced April as "Customer Service Month" - a nationwide initiative dedicated to enhancing customer experience and building stronger connections with its users ...