Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock ...

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...