David Shannon explains how real-time analytics, automation, and intelligent risk management will not only enhance security ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Tim Morris, vice-president of customer interaction management at Scotiabank, recently presented at the 2015 SAS Global Forum Executive Conference on how the bank uses analytics to delight customers.

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with ...

MILAN and FORT COLLINS, Colo., Feb. 20, 2025/ PRNewswire/-- As a subsidiary of eGlue, a leading company in Customer Interaction Management, DNOW! With its proven success in international markets ...

In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with ...