Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

AI-powered, real-time voice translation is revolutionising CX by breaking language barriers, reducing costs and enhancing ...

AI isn't meant to replace human jobs, especially in customer service. It is meant to be a support system for human agents ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

Founded in 1999, Salesforce remains one of the world's most popular and trusted software companies. At its core, Salesforce ...

The Tiledesk Automation Engine: Your open-source solution for multichannel workflow automation. An alternative to Voiceflow, Botpress, Stack AI, Flowise, Gumloop, VectorShift, Lyzr AI ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered trusted business communications, today kicked off its showcase at Enterprise Connect 2025 in Orlando, ...

Quadient (Euronext Paris: QDT), a global automation platform powering secure and sustainable business connections, announced today it has maintained its leadership position on the Aspire Leaderboard.

Zepbound (tirzepatide) is a brand-name subcutaneous injection. It’s prescribed for weight loss, weight management, and obstructive sleep apnea in certain adults. Zepbound has interactions with ...