Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Interactions 2025 marked a pivotal moment in the evolution of NiCE, not just as a premier provider of customer experience ...

In today’s competitive business landscape, an efficient Customer Relationship Management (CRM) system is not just a tool ...

While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations ...

Sprinklr's Pattabhiraman shares why unified customer experience management is marketing’s new frontier and how brands can ...

Discover how Gopalakrishnan Mahadevan led a high-impact Membership App project, transforming retail engagement and driving Q4 ...

Mahalo, a new end-to-end post-purchase experience (PPX) platform, today announced $2.6 million in pre-seed funding and the launch of their software for small and midsize manufacturers. Designed to ...

As financial institutions look to modernize customer engagement and sharpen their competitive edge, Amplero offers a category-defining decision intelligence that transforms static interactions ...

For instance, instead of sending customer satisfaction surveys after the fact, consider using AI to help determine the level of a customer’s satisfaction during the interaction itself.

Agentic AI empowers car dealerships with intelligent digital agents that guide buyers, personalise interactions, and streamline sales in real time, opinion ...