At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers ...

Knowify Construction Management for Plumbing, Fire Suppression, and HVAC (www.knowify.com, 212/233-3230) provides capabilities to help contractors navigate and manage the entire office side of their ...

How large the industry has become with more than 450 companies and an estimated 100,000 employees,; How important and strategic interaction management has become to enterprises and their digital ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

The best way to retain customers is through proactive relationship management and outstanding customer service. A key element in that strategy is an integrated approach to customer contact&#8212 ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Create Outstanding Customer Interactions Through Performance Management. No longer is the customer-company interaction one in which the company is entirely in control. Instead of agents being the sole ...

Customer Interaction Management or abbreviated as CIM is exactly what the term implies; the management of interactions between an organization & its customers.

GREENVILLE, S.C., May 2, 2017 /PRNewswire-iReach/ -- Website Pipeline, a South Carolina-based software company, is proud to introduce the first Customer Interaction Management (CIM) Software ...

Experts explain the difference between customer relationship management (CRM) and customer experience management (CXM) and describe how--and why--you need to create a positive customer experience ...

To me, that's just dumb customer service management. I emailed some senior executives and had someone at my home a few days later, but it never should have come to that. Case 5 - Radio Shack ...