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As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the pursuit of wellness and a healthier lifestyle, many individuals are turning to natural supplements to aid their journey. One such product that has gained significant attention is Nutrivein ...

The most effective technology solutions emerge when companies truly listen to their customers. In an era defined by constant ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Successful CRM strategies rely on high-quality data, predictive analytics, and AI-driven automation to deliver seamless ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Big Tech veteran becomes Atlassian’s new CISO, Congress may give DeepSeek the TikTok treatment, Google grows too slowly for ...

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

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