By adopting AI-powered call centers, BPOs can transform their operations, drive efficiency, and deliver superior customer experiences, all while reducing costs and optimizing resources. There are ...

A modern call center in Kenya is more than a place for answering phones — it’s a powerful tool for delivering exceptional customer support, improving service speed, and reducing costs. With the rise ...

Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient without the need for a live agent. It ...

A customer touchpoint refers to any moment a consumer engages with your brand, whether through a customer service representative, an AI-powered assistant, an advertisement, or a mobile app. Each of ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

It works for our customer SunCulture. We help agents sell solar in rural Kenya. It takes a few hours, not months, to design and build new ideas. Surveys or polling on feature phones. Query systems for ...

Chad, with a population of over 17 million, has seen significant growth in its telecommunication sector. The number of mobile phone users in Chad is estimated to be around 11 million, reflecting the ...

In Burkina Faso, the telecommunication sector is growing steadily, with approximately 21 million mobile phone users and an internet penetration rate of around 20%. USSD is widely used in the country ...

Lesotho, has seen significant growth in its telecommunications sector. The country has over 2 million mobile phone users, representing a high penetration rate given its population of around 2.3 ...

Morocco's telecommunication landscape is marked by significant mobile phone usage, with over 46 million mobile subscriptions. The country's internet penetration rate is strong, with approximately 80% ...

Rwanda has a well-established telecommunication sector, with over 10 million mobile phone users. Internet penetration is at 64%, driven by mobile broadband. USSD is widely used for banking, mobile ...