Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

In this modern era Achyuth Reddy Lakhireddy, a distinguished expert in data-driven technologies, has introduced a pioneering ...

MILAN and FORT COLLINS, Colo., Feb. 20, 2025 /PRNewswire/ -- As a subsidiary of eGlue, a leading company in Customer Interaction Management (CIM), DNOW!® is a global leader in facilitating ...

Contact Center: Enterprise (formerly Syntellect Customer Interaction Management (CIM)) is a management engine that allows for full control over a universal queue of customer interactions of all ...

Auerbach said Aptos ONE 2025.1 is strategically designed to enhance customer interactions, incorporate e-commerce elements into brick-and-mortar stores and empower sales associates. He noted ...

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

Presently, over 15 businesses are using ConvoZen.AI for customer interaction management. Apart from the tech majors, its clientele includes Cars24, TBO Tek, Tata AIG, Leap Scholar, Lendingkart ...

Produced by independent advisory firm Aspire CCS, the Aspire Leaderboard highlights and compares vendors in the customer communications ... Communications Experience Platform and Interaction ...