Continuing its history of innovation, Genesys released over 150 new AI features during fiscal year 2025, a more than 2X increase year-over-year, to help enable organizations to provide more seamless ...

The overall customer experience is the key aspect that distinguishes a company from its competitors, irrespective of the ...

IBM helped the oil and gas company pull data from more than 5 million loyalty shopping transactions each month. MOL leveraged IBM Watsonx and Salesforce’s Marketing Cloud, Experience Cloud and ...

At Shoptalk 2025, Narvar, the #1 platform for intelligent personalization "Beyond Buy," announced significant advancements ...

From Salesforce Marketing Cloud to Sprinklr, we explore the top global MarTech products that are making waves internationally ...

If people are actually excited about the experience, we can drive loyalty — then they talk about driving basket size, using the agents not just to deflect but to grow.” Dig deeper: Salesforce ...

Kamal Kanth leads the fastest-growing sales team within Salesforce India that helps commercial businesses find, retain, and grow their customer base. He is the second employee at Salesforce India and ...

The Greek flag carrier taps Oracle Fusion Cloud Customer Experience (CX) to personalize traveler experiences, boost revenue, and increase customer loyalty LONDON, March 20, 2025 /PRNewswire ...