At work or during a job interview, it’s always important to possess and demonstrate soft skills. One aspect that’s often ...

"That's not the outcome I expected." Or worse, they angrily storm out of the meeting or abruptly end the phone call. Any of those sound familiar? One study indicated that active listening ...

Great leadership is not always about providing inspiration, effectively sharing ideas, or making important decisions – how ...

Naira Velumyan, Ph.D., Communication/Relationship Coach, Etiquette Expert, Founder of the Academy of Social Competency.

Active listening could have saved that deal ... Your focus on building up the conversation not only proves you are listening, but also forces you to stay engaged. 5. Finally, follow up.