Impacts11d
AI-Powered Customer Service Platform Transforms Service Agent Productivity and Customer Experience
A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...
fingerlakes18d
Ways to Enhance Your Customer Experience and Retention
The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...
TMCnet2d
New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank
A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...