Value-based care (VBC), driven by the Centers for Medicare and Medicaid Services (CMS), has emerged as a cornerstone for redefining the customer journey—creating a profound shift in the ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Microsoft Chief Partner Officer and CVP Nicole Dezen talks company’s 50th anniversary, AI, Copilot, security and more.

SAN RAMON, Calif.--(BUSINESS WIRE)--MaxIQ, the first AI-powered Customer Journey Management platform designed to maximize customer lifetime value, today announced it has raised $7.8 million in funding ...

Adobe Summit 2025 set for March 17-20. Digital customer experience leaders prepare for the annual event in Las Vegas, where Adobe will spotlight AI, personalization and composable architectures.

Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled a suite of product ...

Winner of the ETCIO Awards 2025 for Excellence in Technology Implementation - Customer Experience Transformation, Veolia ...

CIAM has evolved from a security tool into a business advantage. This comprehensive guide explores how CIAM solutions balance robust security with seamless user experiences, helping organizations ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Today, Joulica, a leading provider of real-time customer journey analytics, announced a new partnership with Zoom Communications, Inc. This partnership will enhance the capabilities of Zoom Contact ...