David Shannon explains how real-time analytics, automation, and intelligent risk management will not only enhance security ...

The system allows insurance providers and investment management companies to streamline intricate customer engagements.

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

APS Environmental, a leading company offering environmental solutions, has rolled out a new service: dumpster rental in ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With ...

APS Environmental has expanded its services to include dumpster rental, adding to its extensive range of environmental ...

Tim Morris, vice-president of customer interaction management at Scotiabank, recently presented at the 2015 SAS Global Forum Executive Conference on how the bank uses analytics to delight customers.

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. AI-powered customer relationship management systems (CRMs) are creating a transformative ...

In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with ...