Imagine the frustration from the customer's point of view. Tim Morris, vice-president of customer interaction management at Scotiabank, recently presented at the 2015 SAS Global Forum Executive ...

Adobe Experience Platform Agent Orchestrator and a suite of purpose-built customer experience agents are coming soon, Adobe ...

MILAN and FORT COLLINS, Colo., Feb. 20, 2025 /PRNewswire/ -- As a subsidiary of eGlue, a leading company in Customer Interaction Management (CIM), DNOW!® is a global leader in facilitating ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

In this modern era Achyuth Reddy Lakhireddy, a distinguished expert in data-driven technologies, has introduced a pioneering ...

Does each customer interaction live up to the brand experience that the ... the way you meet them must evolve in accordance with those shifts. Customer touch-point management provides a company with a ...

Artificial intelligence is at the forefront of transforming customer intelligence, enhancing engagement, and optimizing ...

Auerbach said Aptos ONE 2025.1 is strategically designed to enhance customer interactions, incorporate e-commerce elements into brick-and-mortar stores and empower sales associates. He noted ...

Produced by independent advisory firm Aspire CCS, the Aspire Leaderboard highlights and compares vendors in the customer communications ... Communications Experience Platform and Interaction ...