David Shannon explains how real-time analytics, automation, and intelligent risk management will not only enhance security ...

At its core, customer relationship management (CRM) is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Knowify Construction Management for Plumbing, Fire Suppression, and HVAC (www.knowify.com, 212/233-3230) provides capabilities to help contractors navigate and manage the entire office side of their ...

Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With ...

In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relationship management (CRM) is a technology-driven approach to managing a ...

Mr. Hieb will focus on providing clients with advisory services and access to capital, and delivering principal investment opportunities across the Customer Interaction Management (CIM) and ...