GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Data alone isn’t enough — what retailers truly need is a way to make sense of this information, align teams around it and ...

Auerbach said Aptos ONE 2025.1 is strategically designed to enhance customer interactions, incorporate e-commerce elements into brick-and-mortar stores and empower sales associates. He noted ...

Contact Center: Enterprise (formerly Syntellect Customer Interaction Management (CIM)) is a management engine that allows for full control over a universal queue of customer interactions of all ...

This allows Sturdy to provide an almost magical understanding of every customer interaction across every data silo,” co-founder and CEO Steve Hazelton said in a statement. “This funding ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today revealed a surge in the number of customer service interactions leveraging ... and assumptions of the management of NICE Ltd. (the ...