Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

One of the nation's largest LTL companies, Estes Express Lines, is using fleet optimization platform provider Optym to improve real-time decision-making and further contribute to its broader digital ...

Powerful Ways Process Optimization With Simulation Elevates Efficiency. Table of Contents <li /> What is Process ...

In the world of retail, 2023 had some high highs and low lows. At the start of the year, many retailers and brands alike were struggling to transition from ‘Growth at all Costs’ to the new mantra - ...

Nayya, the leading AI-powered benefits optimization platform, today announced a strategic partnership with Paychex, Inc., a leading provider of human capital management (HCM) solutions, to deliver ...

Electronic health record adoption among office-based physicians nears 80 percent. However, outside assistance is helpful to help primary care practices make the most of data contained in EHRs, ...

“Integrating PAT enables right-first-time production, as real-time data and predictive models minimize errors and ensure ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. New artificial intelligence (AI) applications seem to be springing up everywhere. Before too ...

We assessed Bitcoin's application in portfolio optimization with quantitative techniques. Surprisingly, by adding Bitcoin to the Global Market Portfolio we were able to maximize Sharpe, Information, ...

RxBenefits’ experts provide optimization recommendations based not just on current market trends but emerging ones to help your plan always stay ahead. The bottom line: To ensure plan success today ...