The office was created in 2015 to gather feedback from veterans and their families that would help VA improve its services, ...

President signs the "PRO Veterans Act of 2025," enhancing VA oversight and a study on aircrew veterans' health.

The Department of Veterans Affairs. (Tajha Chappellet-Lanier) It’s no secret that the Department of Veterans Affairs has become increasingly focused on improving the experience that veterans have ...

In his first few days in office, Trump has made a flurry of appointments, including some directly impacting federal customer experience. Davis returns to the role she was first appointed to in 2017.

Tucked away in the more than 1,500 page continuing resolution is a section that would codify the department’s Veterans Experience Office — or VEO — which VA first launched in 2015 and ...

The Veterans Experience Office (VEO) has continued to lead in innovation, winning additional awards in 2022 and 2023. If you are a veteran or family member in need of immediate assistance, call ...

Boerstler said VA has detailed personnel to help launch the office, which will be its own entity within the Veterans Experience Office. The department plans to have the office permanently staffed ...

We do get that a lot,” he said. Increasing the agency’s trust score is one of the core metrics for the Veterans Experience Office, Morton said.

The Veterans Administration Office of Healthcare Innovation and Learning and Veterans Experience Office launched a virtual reality pilot training program that is immersing staff in a ...

The Veteran Experience Office will help facilitate communication between veterans and their health care team when expectations fall short. “We focus on the external,” Robinson said.

Barbara Morton, the deputy chief veterans experience officer at the VA and winner of the 2022 management excellence medal at the Samuel J. Heyman Service to America awards, said the government must ...

ASU and the Office for Veteran and Military Academic Engagement have set out to implement a program that will help bridge the gap between veterans and citizens. “Veteran, Society and Service,” an ...